Guest Information

Access & Inclusion Statement

At Hunter Huon Valley, we are committed to creating a welcoming and inclusive retreat where guests can reconnect with nature and enjoy a peaceful Tasmanian escape.

We recognise that every guest has individual access requirements, and while our cabins may not be suitable for all mobility needs, we welcome the opportunity to discuss how we can best support your stay. Due to the intimate design, layout and natural setting of our cabins, space is limited and we are unable to accommodate all accessibility requirements, including some wheelchair access needs.

Ramps to the cabin entrances can be arranged upon request prior to arrival, and we encourage guests with specific requirements to contact us directly so we can provide detailed information and discuss whether Hunter Huon Valley is the right fit for their stay.

We are continually looking for ways to improve accessibility and ensure all guests feel welcomed, respected and cared for during their time with us.

Getting here

Hunter Huon Valley is located along a council dirt road. The entrance is via a sealed driveway leading towards the cabins, which is suitable for two wheel drives, four wheel drives and standard rental cars. Due to the steep gradient of the driveway, access can be challenging for larger vehicles such as motorhomes and RVs. If you are travelling in a larger vehicle, or have any concerns about access, please contact us prior to your stay so we can discuss your vehicle access requirements.

Talk to us first

For further enquiries, please contact us at hello@hunterhuonvalley.co.

Payment & Cancellation Policy

Payment schedule

Full payment is required at the time of booking to secure your stay.

Cancellation policy

All payments made for direct bookings are non-refundable.

If you'd prefer more flexibility to pay closer to your stay or to cancel with a refund, you're welcome to book Hunter Huon Valley through Booking.com or Airbnb instead, where their standard payment and cancellation terms apply.

Security deposit

No security deposit is required.

House Rules / Stay Guidelines

Who can stay

• All three cabins are adults only.
• Each cabin sleeps two, which is the maximum number of guests.

Arriving and leaving

• Check-in is from 2pm and is self-guided. Arrival directions and your door code are emailed with your booking confirmation.
• Checkout is 10am. A later checkout can be added when you book.

The property

• Smoking and vaping are not permitted inside any cabin.
• No pets.
• Report any damage or breakage to us before you leave.
• You are responsible for the cost of damage or loss beyond fair wear and tear, and for any additional cleaning required as a result of your stay.

Fires and wildlife

• Each cabin has a wood fire. Use only the wood provided, keep the door closed while it is burning, never leave a fire unattended, and never leave one alight when you go out or go to bed.
• No open flames, fireworks or candles outdoors, and no fires of any kind outside the cabin.
• During a declared total fire ban, additional restrictions apply. We will advise what they are and they must be followed.
• Do not feed the wildlife. Drive slowly on the driveway at dawn and dusk.

Quiet

• Please keep noise to a minimum.

Payment & Booking Terms

Prices and payment

• All prices are in Australian dollars and include GST.
• Rates vary by cabin, date and season. The rate that applies is the one shown when you book.
• Direct bookings are paid in full at the time of booking, as set out in Payment & Cancellation Policy above.
• Payments are processed by our booking provider. We do not see or store your full card number.

Your details

You must provide a name, email address and mobile number that will reach you while travelling. Your door code and arrival directions are sent to that email address.

Third-party bookings

If you booked through a travel platform rather than directly with us, that platform's payment and cancellation terms apply instead of those on this page, and any change or refund must be made through them.

Australian Consumer Law

Nothing on this page excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Privacy Policy

This policy explains how we handle personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

• Booking details: your name, email address, phone number, postal or billing address, the dates and cabin booked, and any request or requirement you provide.
• Enquiries: the information you provide in an email or in the contact form on this site.
• Payment details: handled by our booking and payment providers. We receive confirmation that a payment succeeded and the last digits of the card, not the full number.

How we use it

To confirm and administer your booking, to send arrival directions and door codes, to respond to enquiries, to contact you about your stay, and to meet our tax and record-keeping obligations. Marketing email is sent only to those who have requested it, and every such email includes an unsubscribe link.

Who we share it with

Our booking and payment providers, our email provider, our web host and our accountant. We do not sell or rent personal information. We do not disclose it overseas except where one of those providers stores data outside Australia in the ordinary course of operating its service. We may disclose information where required by law.

This website

This site uses Google Analytics to understand how visitors use the site, and it sets cookies for this purpose. You can opt out using Google’s opt-out tool. We run no advertising trackers. Two further features are operated by other companies and are subject to their own privacy policies and cookies: the booking widget and booking site, operated by our booking provider, and the Google map on our contact page. Our web host keeps standard server logs, including IP addresses, for security and troubleshooting.

Retention, security and access

We keep booking records for as long as we are required to for tax and legal purposes, then destroy or de-identify them. We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access. To ask what we hold about you, to have it corrected, or to make a privacy complaint, email hello@hunterhuonvalley.co and we will respond within 30 days.

Terms of Use

These terms cover your use of this website. The terms of your stay are the booking terms above and those on your confirmation.

Using the site

You may read this site and print or save pages from it for personal, non-commercial use. You may not copy, republish, scrape or reuse its content for any other purpose without our written permission.

Copyright

All content on this site, including the text, photography, the Hunter Huon Valley name and logo, and the design of the pages, is owned by us or used with permission and is protected by copyright.

Accuracy

Rates, availability and inclusions change. Nothing on this site is an offer or a guarantee of availability at a given price. The price and terms that bind us are those confirmed to you in writing when you book.

Links to other sites

We are not responsible for the content, accuracy or availability of any site we link to.

Liability

To the extent permitted by law, we are not liable for any loss arising from your use of this site, or from your reliance on anything published on it. This does not limit any rights you have under the Australian Consumer Law.

Changes and governing law

We may update this site and these terms at any time, and the version published here is the one that applies. These terms are governed by the laws of Tasmania, Australia.

Getting in touch

For questions about these terms, email hello@hunterhuonvalley.co.